Source note · Adding a Webex AI Agent to a Webex Contact Center flow
Agent Desktop's IVR Transcript widget is a view-only display of the conversation between the virtual assistant and the caller, and appears only if an administrator has configured it.
Checked 2026-09-30
displays the transcript of the conversation between the virtual assistant and the customer (caller)
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- desktop widgets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Get started with Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · IVR Transcript widget section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-ivr-transcript-widget. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-ivr-transcript-widget
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-ivr-transcript-widget,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-ivr-transcript-widget},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-ivr-transcript-widget},
note = {Source note wxcc-virtual-agent-setup-ivr-transcript-widget, checked 2026-09-30}
}