Source note · Adding a Webex AI Agent to a Webex Contact Center flow
Cisco's multi-agent orchestration guidance identifies which transfer fired by reading $.escalation_trigger from the Virtual Agent V2 metadata.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Multi-agent orchestration — Cisco Webex · tier 2 current vendor documentation · Custom transfer to human agent section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-escalation-trigger-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-escalation-trigger-key
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-escalation-trigger-key,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-escalation-trigger-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-escalation-trigger-key},
note = {Source note wxcc-virtual-agent-setup-escalation-trigger-key, checked 2026-09-30}
}