Source note · Adding a Webex AI Agent to a Webex Contact Center flow
Checking Enable Conversation Transcript on the Virtual Agent V2 activity lets Agent Desktop display the transcript of the conversation between the virtual agent and the caller.
Checked 2026-09-30
Check the Enable Conversation Transcript check box to allow Agent Desktop to display the transcript of the conversation between the virtual agent and the caller
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Virtual Agent V2 activity settings, Conversation Transcript
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-enable-transcript. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-enable-transcript
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-enable-transcript,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-enable-transcript},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-enable-transcript},
note = {Source note wxcc-virtual-agent-setup-enable-transcript, checked 2026-09-30}
}