Source note · Adding a Webex AI Agent to a Webex Contact Center flow
Digital channels use the AI Agent node in Webex Connect rather than Virtual Agent V2, and the node's success outcomes include onAgentHandover.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- digital channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agent for digital channels section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-digital-connect-node. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-digital-connect-node
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-digital-connect-node,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-digital-connect-node},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-digital-connect-node},
note = {Source note wxcc-virtual-agent-setup-digital-connect-node, checked 2026-09-30}
}