Source note · Adding a Webex AI Agent to a Webex Contact Center flow
In an announced transfer the AI agent tells the customer about the transfer; in a silent transfer it transfers without mentioning it.
Checked 2026-09-30
AI Agent performs the transfer silently without mentioning it to the customer
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Multi-agent orchestration — Cisco Webex · tier 2 current vendor documentation · Announced and silent transfers section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-announced-silent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-announced-silent
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-announced-silent,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-announced-silent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-announced-silent},
note = {Source note wxcc-virtual-agent-setup-announced-silent, checked 2026-09-30}
}