Cisco states that the proprietary transformer models behind Workforce Optimization Enhancements are trained on curated and vetted datasets, that customer data is not used for those base models, and that Cisco hosts them.
Checked 2026-09-05
Customer data for these base models is not used, and the models are hosted by Cisco and used in the Analytics processing flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Webex Workforce Optimization Enhancements - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Architecture, page 5
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-wfo-cisco-models-not-trained-on-customer-data. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-wfo-cisco-models-not-trained-on-customer-data
BibTeX
@misc{warmtransfer-claim-wxcc-vend-wfo-cisco-models-not-trained-on-customer-data,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-wfo-cisco-models-not-trained-on-customer-data},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-wfo-cisco-models-not-trained-on-customer-data},
note = {Source note wxcc-vend-wfo-cisco-models-not-trained-on-customer-data, checked 2026-09-05}
}