Cisco states that the Amazon Bedrock language model calls made by Workforce Optimization Enhancements are stateless and do not use or store customer data for model improvement.
Checked 2026-09-05
AWS Bedrock Large Language Model calls are stateless and do not use or store customer data for model improvement.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Webex Workforce Optimization Enhancements - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Architecture and the numbered flow, pages 5 and 7
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-wfo-bedrock-calls-are-stateless. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-wfo-bedrock-calls-are-stateless
BibTeX
@misc{warmtransfer-claim-wxcc-vend-wfo-bedrock-calls-are-stateless,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-wfo-bedrock-calls-are-stateless},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-wfo-bedrock-calls-are-stateless},
note = {Source note wxcc-vend-wfo-bedrock-calls-are-stateless, checked 2026-09-05}
}