Cisco states that agents can appeal their automated quality management scores.
fact · verified 2026-09-05
Agents can appeal the Auto QM scores.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Contact Center: Webex Workforce Optimization Enhancements - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Feature Overview, page 4
Cite this claim
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: claim wxcc-vend-wfo-agents-can-appeal-scores. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-wfo-agents-can-appeal-scores
BibTeX
@misc{warmtransfer-claim-wxcc-vend-wfo-agents-can-appeal-scores,
title = {Third-party model and speech vendors behind Webex contact centre AI: claim wxcc-vend-wfo-agents-can-appeal-scores},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-wfo-agents-can-appeal-scores},
note = {Claim wxcc-vend-wfo-agents-can-appeal-scores, verified 2026-09-05}
}