AI Quality Management uses fine-tuned BERT models and statistical classifiers built by Cisco together with third-party large language models from the Azure OpenAI Service, and defaults to the Azure models until a customer's own model is trained.
Checked 2026-09-05
The models used are fine-tuned BERT models, statistical classifiers, and third-party Large Language Models (LLM) from Microsoft Azure OpenAI Service.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex AI Quality Management AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Overview, Model Architecture, pages 4 to 5
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-ai-qm-uses-bert-and-azure-openai. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-ai-qm-uses-bert-and-azure-openai
BibTeX
@misc{warmtransfer-claim-wxcc-vend-ai-qm-uses-bert-and-azure-openai,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-ai-qm-uses-bert-and-azure-openai},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-ai-qm-uses-bert-and-azure-openai},
note = {Source note wxcc-vend-ai-qm-uses-bert-and-azure-openai, checked 2026-09-05}
}