Cisco states that AI Quality Management sentiment analysis is based on text transcripts and that audio is not used to derive sentiment.
Checked 2026-09-05
Sentiment analysis is based on text transcripts, and audio is not used to derive sentiment.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex AI Quality Management AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Usage Guidelines, page 6
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-ai-qm-sentiment-is-text-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-ai-qm-sentiment-is-text-only
BibTeX
@misc{warmtransfer-claim-wxcc-vend-ai-qm-sentiment-is-text-only,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-ai-qm-sentiment-is-text-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-ai-qm-sentiment-is-text-only},
note = {Source note wxcc-vend-ai-qm-sentiment-is-text-only, checked 2026-09-05}
}