Cisco states that its fine-tuned AI Quality Management models are specific to each organisation, that training data is never shared across organisations, and that it does not leave the Webex Contact Center cloud.
Checked 2026-09-05
Cisco fine-tuned training models are specific to each organization and training data is never shared across organizations, nor does it leave the Webex Contact Center cloud.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex AI Quality Management AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Architecture and Data Sources for Training and Evaluation, pages 5 and 7
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-ai-qm-models-are-per-organisation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-ai-qm-models-are-per-organisation
BibTeX
@misc{warmtransfer-claim-wxcc-vend-ai-qm-models-are-per-organisation,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-ai-qm-models-are-per-organisation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-ai-qm-models-are-per-organisation},
note = {Source note wxcc-vend-ai-qm-models-are-per-organisation, checked 2026-09-05}
}