Cisco states that no additional fine tuning is performed on the base models behind Workforce Optimization Agent Assist and that customisation is achieved through prompt engineering and system configuration.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Webex Workforce Optimization Agent Assist - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Architecture, page 5
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-agent-assist-no-fine-tuning. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-agent-assist-no-fine-tuning
BibTeX
@misc{warmtransfer-claim-wxcc-vend-agent-assist-no-fine-tuning,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-agent-assist-no-fine-tuning},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-agent-assist-no-fine-tuning},
note = {Source note wxcc-vend-agent-assist-no-fine-tuning, checked 2026-09-05}
}