Source note · Webex Contact Center voice channel and PSTN options
Cisco does not recommend enabling voicemail on an agent line, because an incorrectly configured setup could let a customer call go to voicemail while the contact center believes the call was answered normally.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Voicemail subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-voicemail-not-recommended-on-agent-lines. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-voicemail-not-recommended-on-agent-lines
BibTeX
@misc{warmtransfer-claim-wxcc-vc-voicemail-not-recommended-on-agent-lines,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-voicemail-not-recommended-on-agent-lines},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-voicemail-not-recommended-on-agent-lines},
note = {Source note wxcc-vc-voicemail-not-recommended-on-agent-lines, checked 2026-09-04}
}