Source note · Webex Contact Center voice channel and PSTN options
Administrators can assign a 'PSTN Region' to an entry point's telephone number in Control Hub, which determines where in Webex's global edge network the contact center processes that call's voice media, to minimize latency for geographically distributed deployments.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Regional PSTN Media Optimization Configuration subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-pstn-region-sets-where-media-is-processed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-pstn-region-sets-where-media-is-processed
BibTeX
@misc{warmtransfer-claim-wxcc-vc-pstn-region-sets-where-media-is-processed,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-pstn-region-sets-where-media-is-processed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-pstn-region-sets-where-media-is-processed},
note = {Source note wxcc-vc-pstn-region-sets-where-media-is-processed, checked 2026-09-04}
}