Source note · Webex Contact Center voice channel and PSTN options
The Local Gateway is the customer's own Session Border Controller (SBC), which registers with Webex Calling and routes calls between Webex Calling and on-premises resources such as agents or existing PSTN connectivity.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Webex Calling Local Gateway (LGWY) subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-local-gateway-is-the-customer-sbc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-local-gateway-is-the-customer-sbc
BibTeX
@misc{warmtransfer-claim-wxcc-vc-local-gateway-is-the-customer-sbc,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-local-gateway-is-the-customer-sbc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-local-gateway-is-the-customer-sbc},
note = {Source note wxcc-vc-local-gateway-is-the-customer-sbc, checked 2026-09-04}
}