Claim record · Webex Contact Center voice channel and PSTN options
The Local Gateway is the customer's own Session Border Controller (SBC), which registers with Webex Calling and routes calls between Webex Calling and on-premises resources such as agents or existing PSTN connectivity.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Webex Calling Local Gateway (LGWY) subsection
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-local-gateway-is-the-customer-sbc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-local-gateway-is-the-customer-sbc
BibTeX
@misc{warmtransfer-claim-wxcc-vc-local-gateway-is-the-customer-sbc,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-local-gateway-is-the-customer-sbc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-local-gateway-is-the-customer-sbc},
note = {Claim wxcc-vc-local-gateway-is-the-customer-sbc, verified 2026-09-04}
}