Claim record · Webex Contact Center voice channel and PSTN options
Local Gateway deployments for Webex Contact Center requiring more than 250 concurrent calls (IVR plus agent calls combined) must use a Certificate Based trunk type, which encrypts SIP and RTP toward the Webex Global Media network; a Registration Based trunk is used for up to 250 concurrent calls.
fact · verified 2026-09-04
For Webex Contact Center deployments requiring greater than 250 concurrent calls (IVR + Agent concurrent calls), you must select Certificate Based trunk type.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Control Hub Local Gateway Activation subsection
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-local-gateway-250-call-trunk-threshold. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-local-gateway-250-call-trunk-threshold
BibTeX
@misc{warmtransfer-claim-wxcc-vc-local-gateway-250-call-trunk-threshold,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-local-gateway-250-call-trunk-threshold},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-local-gateway-250-call-trunk-threshold},
note = {Claim wxcc-vc-local-gateway-250-call-trunk-threshold, verified 2026-09-04}
}