Claim record · Webex Contact Center voice channel and PSTN options
Agents can connect to Webex Contact Center via 5 methods: Webex PSTN inter-connectivity (PSTN DID or cellular agents), Webex Calling registered endpoints (MPP devices or Webex App, requiring a valid Webex Calling subscription), WebRTC Agent Desktops, premise-based PBX/PSTN agents, or Microsoft Teams agents via Local Gateway Direct SIP Routing.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agents Connection subsection
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-five-agent-connection-methods. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-five-agent-connection-methods
BibTeX
@misc{warmtransfer-claim-wxcc-vc-five-agent-connection-methods,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-five-agent-connection-methods},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-five-agent-connection-methods},
note = {Claim wxcc-vc-five-agent-connection-methods, verified 2026-09-04}
}