Source note · Webex Contact Center voice channel and PSTN options
When an entry point is configured with both an E.164 number and an extension, Webex Contact Center always reports the call against the E.164 number even if the extension was actually dialed.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Important considerations for extension numbers subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-e164-reported-over-extension. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-e164-reported-over-extension
BibTeX
@misc{warmtransfer-claim-wxcc-vc-e164-reported-over-extension,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-e164-reported-over-extension},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-e164-reported-over-extension},
note = {Source note wxcc-vc-e164-reported-over-extension, checked 2026-09-04}
}