Claim record · Webex Contact Center voice channel and PSTN options
When an entry point is configured with both an E.164 number and an extension, Webex Contact Center always reports the call against the E.164 number even if the extension was actually dialed.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Important considerations for extension numbers subsection
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-e164-reported-over-extension. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-e164-reported-over-extension
BibTeX
@misc{warmtransfer-claim-wxcc-vc-e164-reported-over-extension,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-e164-reported-over-extension},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-e164-reported-over-extension},
note = {Claim wxcc-vc-e164-reported-over-extension, verified 2026-09-04}
}