Claim record · Webex Contact Center voice channel and PSTN options
Webex Contact Center integrates with Dedicated Instance via 2 deployment options: Option 1, where the agent's phone is on the Webex Calling multitenant platform and call routing crosses to Dedicated Instance for back-office users via a default inter-op SIP trunk; and Option 2, where the agent's phone itself is on Dedicated Instance, using either a Dedicated Instance Local Gateway or multitenant Cloud Connected PSTN (CCP) for PSTN.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Calling Dedicated Instance
- Subsystem
- Voice channel and PSTN
- Deployment
- dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integrating Webex Contact Center (WxCC) and Webex Dedicated Instance section
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: claim wxcc-vc-dedicated-instance-two-deployment-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-dedicated-instance-two-deployment-options
BibTeX
@misc{warmtransfer-claim-wxcc-vc-dedicated-instance-two-deployment-options,
title = {Webex Contact Center voice channel and PSTN options: claim wxcc-vc-dedicated-instance-two-deployment-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-dedicated-instance-two-deployment-options},
note = {Claim wxcc-vc-dedicated-instance-two-deployment-options, verified 2026-09-04}
}