Source note · Webex Contact Center voice channel and PSTN options
For Dedicated Instance agents to work with Webex Contact Center, administrators must create/modify an Audio Codec Preference List on the default inter-op SIP trunk's region, ordering codecs as G.711 U-Law first, then G.711 A-Law, then OPUS.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Calling Dedicated Instance
- Subsystem
- Voice channel and PSTN
- Deployment
- dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create audio codec preference list subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-dedicated-instance-codec-preference-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-dedicated-instance-codec-preference-order
BibTeX
@misc{warmtransfer-claim-wxcc-vc-dedicated-instance-codec-preference-order,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-dedicated-instance-codec-preference-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-dedicated-instance-codec-preference-order},
note = {Source note wxcc-vc-dedicated-instance-codec-preference-order, checked 2026-09-04}
}