Source note · Webex Contact Center voice channel and PSTN options
When agents log in to Webex Contact Center, they choose a preferred call destination of 1 of 3 types: Dial Number (a free-form DID-style number, typically +E.164 but not mandatory), Extension (a short internal number matched to a Webex Calling/UC endpoint), or Desktop (WebRTC calling in the browser).
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Voice channel and PSTN
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent Destination Selection in Webex Contact Center subsection
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center voice channel and PSTN options: source note wxcc-vc-agent-destination-three-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vc-agent-destination-three-types
BibTeX
@misc{warmtransfer-claim-wxcc-vc-agent-destination-three-types,
title = {Webex Contact Center voice channel and PSTN options: source note wxcc-vc-agent-destination-three-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vc-agent-destination-three-types},
note = {Source note wxcc-vc-agent-destination-three-types, checked 2026-09-04}
}