When adding agents to a team, the drop-down offers only agents that the organisation's administrator has configured for the enterprise.
Checked 2026-10-02
You can only assign the agents that your organization's administrator configures for your enterprise.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage teams in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a team, Agent settings
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-team-agent-pool. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-team-agent-pool
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-team-agent-pool,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-team-agent-pool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-team-agent-pool},
note = {Source note wxcc-user-provisioning-troubleshooting-team-agent-pool, checked 2026-10-02}
}