A user missing from a team's agent drop-down most likely lacks a Contact Center licence, has not been synchronised after licensing, or is not configured as a contact center user.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Manage teams in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a team, Agent settings; read with ngc1xsy Sync Users section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-symptom-team-dropdown. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-symptom-team-dropdown
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-symptom-team-dropdown,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-symptom-team-dropdown},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-symptom-team-dropdown},
note = {Source note wxcc-user-provisioning-troubleshooting-symptom-team-dropdown, checked 2026-10-02}
}