The agent profile field on the contact center user page and the Desktop Profile column in the bulk users CSV probably refer to the same object under an older and a newer name.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Desktop profiles overview; compared with nzk6tpp Desktop settings and imku7e Users CSV table
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-profile-term-drift. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-profile-term-drift
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-profile-term-drift,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-profile-term-drift},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-profile-term-drift},
note = {Source note wxcc-user-provisioning-troubleshooting-profile-term-drift, checked 2026-10-02}
}