When a Webex organisation is synchronised with Active Directory, new users are granted the licences selected on their group's licence assignment.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- licence assignment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up automatic license assignments in Control Hub — Cisco Systems · tier 2 current vendor documentation · Group-based licence assignment, directory-synced users
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-ad-new-users-template. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-ad-new-users-template
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-ad-new-users-template,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-ad-new-users-template},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-ad-new-users-template},
note = {Source note wxcc-user-provisioning-troubleshooting-ad-new-users-template, checked 2026-10-02}
}