Source note · Setting up a new Webex Contact Center tenant
A team is either Agent Based or Capacity Based, and a capacity-based team cannot be converted to agent-based after creation.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage teams in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage teams > Create a team, Agent Settings (Team Type)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a new Webex Contact Center tenant: source note wxcc-tenant-setup-team-type-fixed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-tenant-setup-team-type-fixed
BibTeX
@misc{warmtransfer-claim-wxcc-tenant-setup-team-type-fixed,
title = {Setting up a new Webex Contact Center tenant: source note wxcc-tenant-setup-team-type-fixed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-tenant-setup-team-type-fixed},
note = {Source note wxcc-tenant-setup-team-type-fixed, checked 2026-09-30}
}