Microsoft Teams/Webex App must be toggled ON at the tenant level for the desktop profile's State synchronization and Display user details settings to work correctly.
Checked 2026-10-02
You must toggle ON Microsoft Teams/Webex App at the tenant level to ensure State synchronization and Display user details for Desktop Profiles work correctly.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Collaboration settings (Microsoft Teams/Webex App) > note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-tenant-toggle-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-tenant-toggle-prereq
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-tenant-toggle-prereq,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-tenant-toggle-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-tenant-toggle-prereq},
note = {Source note wxcc-teams-presence-troubleshooting-tenant-toggle-prereq, checked 2026-10-02}
}