With Display user details enabled, agents can view Microsoft Teams users' presence and search them by name, department and role when initiating a consult or transfer of calls.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Collaboration settings (Microsoft Teams/Webex App) > Display user details
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-sme-lookup-consult-xfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-sme-lookup-consult-xfer
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-sme-lookup-consult-xfer,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-sme-lookup-consult-xfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-sme-lookup-consult-xfer},
note = {Source note wxcc-teams-presence-troubleshooting-sme-lookup-consult-xfer, checked 2026-10-02}
}