The desktop profile has a State synchronisation setting under Microsoft Teams/Webex App that synchronizes states between Microsoft Teams or Webex App and the Desktop.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Collaboration settings (Microsoft Teams/Webex App)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-profile-state-sync. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-profile-state-sync
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-profile-state-sync,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-profile-state-sync},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-profile-state-sync},
note = {Source note wxcc-teams-presence-troubleshooting-profile-state-sync, checked 2026-10-02}
}