When presence sync changes an agent's state, the Desktop notifies the agent that the state changed to the named state due to state sync with the collaboration tool.
Checked 2026-10-02
Your state changed to <state name> due to state sync with your collaboration tool.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Presence sync with Microsoft Teams (agent states article)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-agent-state-change-banner. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-agent-state-change-banner
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-agent-state-change-banner,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-agent-state-change-banner},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-agent-state-change-banner},
note = {Source note wxcc-teams-presence-troubleshooting-agent-state-change-banner, checked 2026-10-02}
}