Agents see a synchronized agent state only if the administrator has set up the Microsoft Teams connector and turned on presence sync, and the agent's user profile displays the connector and presence sync status.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Presence sync with Microsoft Teams (agent states article)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-agent-needs-admin-setup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-agent-needs-admin-setup
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-agent-needs-admin-setup,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-agent-needs-admin-setup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-agent-needs-admin-setup},
note = {Source note wxcc-teams-presence-troubleshooting-agent-needs-admin-setup, checked 2026-10-02}
}