If presence sync triggered the last state change, the next transition back to Available or Idle through presence sync happens as expected.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes, state transition notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-return. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-return
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-sync-return,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-return},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-return},
note = {Source note wxcc-teams-integration-setup-sync-return, checked 2026-09-30}
}