Presence synchronization updates the agent's presence on both platforms automatically, which lowers the chance of RONA. Agents no longer have to set themselves unavailable by hand when they are busy with non-contact-center work.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes, introduction
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-purpose
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-sync-purpose,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-purpose},
note = {Source note wxcc-teams-integration-setup-sync-purpose, checked 2026-09-30}
}