If the agent, a supervisor, RONA or any other cause unrelated to presence set the last Desktop state, the next state received from Microsoft Teams is not applied.
Checked 2026-09-30
If the last state on Desktop was set by the agent, supervisor, RONA, or any non-presence-related cause, the next state received from MS Teams is not applied.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes, state transition notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-manual-wins. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-manual-wins
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-sync-manual-wins,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-manual-wins},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-manual-wins},
note = {Source note wxcc-teams-integration-setup-sync-manual-wins, checked 2026-09-30}
}