Cisco's example: when an agent is on a non-contact-center call in Microsoft Teams, the agent's status is synchronized into Webex Contact Center Desktop and calls are not routed to that agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes, example
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-example. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-example
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-sync-example,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sync-example},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sync-example},
note = {Source note wxcc-teams-integration-setup-sync-example, checked 2026-09-30}
}