To turn on presence synchronization, open View/Edit details on the Microsoft Teams connector (Contact Center > Tenant Settings > Integrations) and turn on State synchronization in the Desktop features section.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes, procedure steps 1-5
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-state-sync-toggle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-state-sync-toggle
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-state-sync-toggle,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-state-sync-toggle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-state-sync-toggle},
note = {Source note wxcc-teams-integration-setup-state-sync-toggle, checked 2026-09-30}
}