Agents who use Desktop inside Microsoft Teams can consult with or transfer calls to Microsoft Teams users only when SSO is enabled in the Microsoft Azure account.
Checked 2026-09-30
Agents who access Desktop inside Microsoft Teams can consult with or transfer calls to Microsoft Teams users only when SSO is enabled in the Microsoft Azure account.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Consult a call / Transfer a call, note on Desktop inside Microsoft Teams
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sso-in-teams. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sso-in-teams
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-sso-in-teams,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-sso-in-teams},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-sso-in-teams},
note = {Source note wxcc-teams-integration-setup-sso-in-teams, checked 2026-09-30}
}