The Cisco articles describe no group-based, department-based or other scope filter for the expert directory. The only documented control over which Teams users agents can find is whether the user has a business phone number.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · whole article, read with Manage your calls in Agent Desktop (Organization tab)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-search-scope-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-search-scope-inference
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-search-scope-inference,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-search-scope-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-search-scope-inference},
note = {Source note wxcc-teams-integration-setup-search-scope-inference, checked 2026-09-30}
}