If an administrator turns off the Presence sync toggle, the integration is disrupted and the Microsoft Teams connector does not work properly.
Checked 2026-09-30
If an administrator disables this toggle by turning it OFF, the integration disrupts, and the connector does not function properly.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Integrate Webex Contact Center with Microsoft Teams, important note on Presence sync toggle
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-presence-keep-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-presence-keep-on
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-presence-keep-on,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-presence-keep-on},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-presence-keep-on},
note = {Source note wxcc-teams-integration-setup-presence-keep-on, checked 2026-09-30}
}