The Microsoft Teams connector is compatible with the next-generation media platform. It may work on other media platforms, but Cisco TAC supports it only on the next-generation media platform.
Checked 2026-09-30
While it may work with other media platforms, Cisco TAC support is exclusive to the next-generation media platform.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · Integrate Webex Contact Center with Microsoft Teams, platform compatibility note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-nextgen-tac. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-nextgen-tac
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-nextgen-tac,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-nextgen-tac},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-nextgen-tac},
note = {Source note wxcc-teams-integration-setup-nextgen-tac, checked 2026-09-30}
}