Microsoft Teams/Webex App must be turned on at the tenant level for the State synchronization and Display user details desktop profile settings to work correctly.
Checked 2026-09-30
You must toggle ON Microsoft Teams/Webex App at the tenant level to ensure State synchronization and Display user details for Desktop Profiles work correctly.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a desktop profile, Collaboration section, note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-dp-tenant-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-dp-tenant-prereq
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-dp-tenant-prereq,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-dp-tenant-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-dp-tenant-prereq},
note = {Source note wxcc-teams-integration-setup-dp-tenant-prereq, checked 2026-09-30}
}