Turning on the optional Display user details toggle in the connector's Desktop features section lets agents see experts' presence and search Microsoft Teams users by name, department and role when they start a consult or transfer.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco · tier 2 current vendor documentation · View or edit the details of Microsoft Teams connector, Desktop features
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-display-user-details. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-display-user-details
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-display-user-details,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-display-user-details},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-display-user-details},
note = {Source note wxcc-teams-integration-setup-display-user-details, checked 2026-09-30}
}