A supervisor cannot sign out an agent who is in wrap-up, is marked available, or has accepted asynchronous interactions.

Checked 2026-09-30

Vendor
Cisco
Product
Webex Contact Center
Subsystem
supervisor-desktop
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-sign-out-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-sign-out-limits

BibTeX

@misc{warmtransfer-claim-wxcc-supervisor-setup-sign-out-limits,
  title  = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-sign-out-limits},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-sign-out-limits},
  note   = {Source note wxcc-supervisor-setup-sign-out-limits, checked 2026-09-30}
}

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