The Supervise agents article still lists a Listen action in Team Performance Details for silently listening to agent calls.
disputed · Checked 2026-10-02
Silently listen to agent calls
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop Team Performance
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Supervise your agents and teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Supervise your agents and teams: Team Performance Details action icons
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-tpd-listen-icon. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-tpd-listen-icon
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-tpd-listen-icon,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-tpd-listen-icon},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-tpd-listen-icon},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-tpd-listen-icon, checked 2026-10-02}
}