In Webex Contact Center Supervisor Desktop a supervisor can listen to a live agent-customer voice conversation as a silent participant.
Checked 2026-10-02
Listen to real-time conversations between agents and customers as a silent participant
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop call monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Monitor agents on a call — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Monitor agents on a call: introductory section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-silent-listen. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-silent-listen
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-silent-listen,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-silent-listen},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-silent-listen},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-silent-listen, checked 2026-10-02}
}