Scheduled monitoring can only target agents, teams and queues inside the supervisor's assigned scope.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Scheduled call monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Schedule call monitoring — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Schedule call monitoring: create a schedule, criteria
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-sched-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-sched-scope
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-sched-scope,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-sched-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-sched-scope},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-sched-scope, checked 2026-10-02}
}