If another supervisor is already monitoring an agent, the Listen button is disabled for other supervisors.
Checked 2026-10-02
If another supervisor is already monitoring the agent, the Listen button is disabled.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop call monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage and Monitor Interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage and Monitor Interactions: Monitor agents on a call, notes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-listen-disabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-listen-disabled
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-listen-disabled,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-listen-disabled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-listen-disabled},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-listen-disabled, checked 2026-10-02}
}