The Interactions details view article lists a Coach action that gives the agent private real-time coaching the customer cannot hear.
Checked 2026-10-02
Provide real-time, private coaching to the agent without the customer hearing.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop Interactions details view
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Interactions details view in Supervisor Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Interactions details view in Supervisor Desktop: live interaction actions
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-coach-listed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-coach-listed
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-coach-listed,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-coach-listed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-coach-listed},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-coach-listed, checked 2026-10-02}
}