Cisco's documentation of whisper coaching in Webex Contact Center Supervisor Desktop is inconsistent: the Interactions details view lists Coach, but the Monitor agents and Manage and Monitor Interactions procedures describe only Listen, Pause and Barge In, so Coach may not yet be available to every tenant.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop whisper coaching
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Interactions details view in Supervisor Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Interactions details view in Supervisor Desktop: live interaction actions; compared with Monitor agents on a call procedure
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-coach-doc-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-coach-doc-gap
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-coach-doc-gap,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-coach-doc-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-coach-doc-gap},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-coach-doc-gap, checked 2026-10-02}
}