If Barge In is unavailable, the documented causes to rule out are: monitoring not yet started, monitoring paused, agent on a consult, another supervisor already monitoring, and desktop telephony disconnected.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop barge-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Monitor agents on a call — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Monitor agents on a call: barge-in restrictions; Manage and Monitor Interactions: notes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-barge-greyed-cause. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-barge-greyed-cause
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-barge-greyed-cause,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-barge-greyed-cause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-barge-greyed-cause},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-barge-greyed-cause, checked 2026-10-02}
}